Gerarddm Posted February 13, 2020 Share #1 Posted February 13, 2020 Just curious: twice in the past couple of months I have used the email function of the Byrnes Model Machines website to ask a couple of questions ( there is no direct email address that I can find ) and got zero response. Is he always this uncommunicative? Quote Link to comment Share on other sites More sharing options...
Bob Cleek Posted February 13, 2020 Share #2 Posted February 13, 2020 Nope. Not hardly. Odds are he'll respond to this post in short order. As I understand it, they are pretty much immediately available by telephone during business hours, Florida time. It's a small family owned business. It's not like they "have operators standing by to take your call." We all go on vacation now and then, an so on. I've never heard of anybody having a problem with getting through to them. They are known for excellent personalized customer service. mtaylor, Canute and JohnLea 3 Quote Link to comment Share on other sites More sharing options...
jimbyr Posted February 13, 2020 Share #3 Posted February 13, 2020 Gerard On occasion we have problems with the website email. Use mmllc@cfl.rr.com. Jim Heronguy, mtaylor, Ryland Craze and 3 others 6 Quote Link to comment Share on other sites More sharing options...
ASAT Posted February 13, 2020 Share #4 Posted February 13, 2020 Geraddm, One of the BEST vendors, in any genre. it would be hard for me to decide who treats us better Jim or Chuck..... I’ve never met either one but I consider them both a friend. you’ll see..... Lou Quote Lou, In Pleasant View Harvey by ASAT- AL Scale 1:50 - Kitbash Fair American by ASAT - LSS Craftsman Plus https://modelshipworld.com/topic/23121-revenge-1577-by-asat-amati-164/ Link to comment Share on other sites More sharing options...
Gerarddm Posted February 13, 2020 Author Share #5 Posted February 13, 2020 Jim- Thanks for your response, I will send you an email at that address. Muito obrigado! Gerard> Canute and mtaylor 2 Quote Link to comment Share on other sites More sharing options...
allanyed Posted February 14, 2020 Share #6 Posted February 14, 2020 Gerard, I second Lou's response. I was lucky to meet Jim some years ago at his shop when I was in his area on a business trip and he gave me a great tour on building a thickness sander which I ordered by the time we were done. Same for Chuck, when I was living in NJ I was fortunate to attend a number of model club meetings in north New Jersey where Chuck has been a very very active member. He was giving great tutorials long before he jumped into his current business. You will not be disappointed. Allan Mark P, Bob Cleek, mtaylor and 3 others 6 Quote PLEASE take 30 SECONDS and sign up for the epic Nelson/Trafalgar project if you would like to see it made into a TV series. Click on http://trafalgar.tv There is no cost other than the 30 seconds of your time. THANK YOU Link to comment Share on other sites More sharing options...
glbarlow Posted February 16, 2020 Share #7 Posted February 16, 2020 On 2/12/2020 at 6:46 PM, Gerarddm said: Just curious: twice in the past couple of months I have used the email function of the Byrnes Model Machines website to ask a couple of questions ( there is no direct email address that I can find ) and got zero response. Is he always this uncommunicative? I’ve not had any response to recent emails using their web system, but I have received a call back. I think as they’ve replied here there is a problem with that system. No offense, I love my Byrnes saw and sander, but their website appears to be of a very old design and could use a refresh. Quote Regards, Glenn Current Build: HMS Winchelsea Completed Builds: HM Flirt (paused) HM Cutter Cheerful, Lady Nelson, Amati HMS Vanguard, HMS Pegasus, Fair American, HM Granado, HM Pickle, AVS, Pride of Baltimore, Bluenose Link to comment Share on other sites More sharing options...
Gerarddm Posted February 16, 2020 Author Share #8 Posted February 16, 2020 (edited) As above, Jim sent me his email address, I sent him my questions and he replied within 24 hours, so it's all good. But yes, he really should get that website email function fixed. Edited February 16, 2020 by Gerarddm typo mtaylor 1 Quote Link to comment Share on other sites More sharing options...
jimbyr Posted February 17, 2020 Share #9 Posted February 17, 2020 Checked the website email this morning, seems to be working just fine. I'll have my website guy take a look at it mtaylor and Justin P. 2 Quote Link to comment Share on other sites More sharing options...
Landlubber Mike Posted February 23, 2020 Share #10 Posted February 23, 2020 I had a problem with my saw (user error!) when I first got it. I emailed Jim and he actually spent an hour on the phone walking me through the problem - on a holiday weekend no less. Well above and beyond what I would have expected. I've dealt with him and Donna since on multiple occasions and nothing but the best and most courteous service. mtaylor, JohnLea and Ryland Craze 3 Quote Mike Current Wooden builds: Amati/Victory Pegasus MS Charles W. Morgan Euromodel La Renommèe Plastic builds: SB2U-1 Vindicator 1/48 Five Star Yaeyama 1/700 Pit Road Asashio and Akashi 1/700 diorama Walrus 1/48 and Albatross 1/700 Special Hobby Buffalo 1/32 Eduard Sikorsky JRS-1 1/72 IJN Notoro 1/700 Akitsu Maru 1/700 Completed builds : Caldercraft Brig Badger Amati Hannah - Ship in Bottle Pit Road Hatsuzakura 1/700 Hasegawa Shimakaze 1:350 F4B-4 and P-6E 1/72 Accurate Miniatures F3F-1/F3F-2 1/48 Tamiya F4F-4 Wildcat built as FM-1 1/48 Special Hobby Buffalo 1/48 Citroen 2CV 1/24 - Airfix and Tamiya Entex Morgan 3-wheeler 1/16 Terminated build: HMS Lyme (based on Corel Unicorn) On the shelf: Euromodel Friedrich Wilhelm zu Pferde; Caldercraft Victory; too many plastic ship, plane and car kits Future potential scratch builds: HMS Lyme (from NMM plans); Le Gros Ventre (from Ancre monographs), Dutch ship from Ab Hoving book, HMS Sussex from McCardle book, Philadelphia gunboat (Smithsonian plans) Link to comment Share on other sites More sharing options...
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