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Just curious: twice in the past couple of months I have used the email function of the Byrnes Model Machines website to ask a couple of questions ( there is no direct email address that I can find ) and got zero response.

 

Is he always this uncommunicative?

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Nope. Not hardly. Odds are he'll respond to this post in short order. 

 

As I understand it, they are pretty much immediately available by telephone during business hours, Florida time.  It's a small family owned business. It's not like they "have operators standing by to take your call." We all go on vacation now and then, an so on. I've never heard of anybody having a problem with getting through to them. They are known for excellent personalized customer service.

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Geraddm, One of the BEST vendors, in any genre. it would be hard for me to decide who treats us better Jim or Chuck..... I’ve never met either one but I consider them both  a friend.    you’ll see.....

 

Lou

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Gerard,  I second Lou's response.  I was lucky to meet Jim some years ago at his shop when I was in his area on a business trip  and he gave me a great tour on building a thickness sander which I ordered by the time we were done.  Same for Chuck, when I was living in NJ  I was fortunate to attend a number of model club meetings in north New Jersey where Chuck has been a very very active member.  He was giving great tutorials long before he jumped into his current business.   You will not be disappointed. 

Allan

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On 2/12/2020 at 6:46 PM, Gerarddm said:

Just curious: twice in the past couple of months I have used the email function of the Byrnes Model Machines website to ask a couple of questions ( there is no direct email address that I can find ) and got zero response.

 

Is he always this uncommunicative?

I’ve not had any response to recent emails using their web system, but I have received a call back. I think as they’ve replied here there is a problem with that system. No offense, I love my Byrnes saw and sander, but their website appears to be of a very old design and could use a refresh. 

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As above, Jim sent me his email address, I sent him my questions and he replied within 24 hours, so it's all good. But yes, he really should get that website email function fixed. 

Edited by Gerarddm
typo

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I had a problem with my saw (user error!) when I first got it.  I emailed Jim and he actually spent an hour on the phone walking me through the problem - on a holiday weekend no less.  Well above and beyond what I would have expected.  I've dealt with him and Donna since on multiple occasions and nothing but the best and most courteous service.  

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