Ages of Sail - Can't Login or Contact?

[Balclutha75]

Last week I tried to login to Ages of Sale but it said my user/email was invalid. But it's the one I have used with them.

https://www.agesofsail.com/

 

I sent a couple of emails, no reply after several days. Now I just tried to call the phone number on the website, (510) 889-6000, and Verizon says the call cannot be completed.

 

This is the first time I tried to login since they did a major update to their webpage. 

 

Anyone else having trouble?

Thanks.

Edited Wednesday at 11:40 PM by Balclutha75
typo

[GrandpaPhil]

You’ll have to make a new account.  The old ones didn’t transfer from their old website.

Edited Wednesday at 05:28 PM by GrandpaPhil

[Balclutha75]

Thanks GrandpaPhil. I guess it lost my save list and purchase, etc. Oh well, nothing major.

 

I did think it weird that they didn't reply to email, and the phone call didn't go thru. They have always been very responsive.

 

Anyway, I'll create the new account.

Thanks again.

[catopower]

Sorry to hear about the contact troubles – You should have absolutely gotten an email reply. I just checked the number and the calls are getting through. 

 

As GrandpaPhil pointed out, unfortunately, yes the accounts couldn't be transferred over. 

 

If you can PM me your email address, I can check with the staff to ask them why you aren't getting replied to. That's not good!

[Balclutha75]

Thanks much for your help, catopower. Much appreciated. PM sent.

[Balclutha75]

I just called the number again, and this time I did get through to someone.

 

We'll chalk this up to a Thanksgiving week glitch.

 

Thanks again, catopower.