I'm rather new to this, having recently completed my first build, the HMS Golden Hind by Dusek.
I've begun Constructo's HMS Endeavor. My issue with this company is over a couple of issues. Firstly, I make mistakes. A lot of mistakes. I correct them as I go along and although I'm neither reckless nor wasteful, I am apt to need more wood than is supplied. Fine, I buy more. Although Constructo provides pretty decent materials, their woods are quite exotic. The hull of this model is a single planking of 2mm x 6mm Sapelly. Not surprisingly, I 'd never heard of Sapelly. Unfortunately, neither has any supplier ANYWHERE. I should mention, it looks a lot like Walnut.
Constructo is owned by Diset in Spain. I wrote them a letter in Spanish and mailed it off. A month later I received an email indicating that they would sell me wood but that postage might be very expensive. Don't care. I responded by placing an order for hull planking. Weeks went by and no response. Sent the email again. No response. Went to their website yesterday and submitted the same request via their contact form. An hour later I received a response. Due to vacations I may not receive a response to my inquiry until August 19th of next year.
I immediately ordered a bundle of 2mm x 6mm Walnut planks elsewhere and went to my shop and began removing the eight or so Sapelly planks I had already installed on the hull.
In contrast. While I was working on the Golden Hind and needed assistance, Daniel Dusek, answered my request for assistance (to my astonishment) from a hospital bed, while recovering from a terrible bicycle accident. Two entirely opposite end of the same spectrum and a lesson learned. Constrocto is in the business of selling models. Need an additional part for that model..... buy a spare model.