Spare parts from Heller?

[Paulh]

Has anyone else have problems obtaining replacement parts ,spare parts from Heller?

They are distributed by Glow2b .be,a Germany based company who supply all of the Heller brand kits.

I understand that this is a change from whoever distributed the brand approx 2 years ago.

I have contacted Heller via instagram (the only way you can ) and they provided the details and SAV claim form for emailing

To glow2b .de.  However I was unable to use it ,(it would not provide me a keyboard to use?!!)

I have emailed Glow2b.de  and they sent me the same form info but still no joy in its usage.

Am I  not doing anything I should ? Or am I a bit th**I !!!

[Ian_Grant]

Paul, I too needed some replacement parts for a Heller kit. On the German glow2be.de website, click on "service" then "spare parts form" then select excel or pdf version. Being old school, which you can read as simply "old", I selected pdf and printed it. I filled in the part info and my address etc, scanned it and sent it to the address given on the form, "mail@glow2be.de" which resulted in a very long complex "undeliverable" message. If I understand it correctly, the "glow2be.de" server did not/could not pass along my message to "mail" because (a) it may not be an office365 server (?), (b) it cannot accept messages from my "domain", by which I guess it means Canada, or maybe North America??

 

Whatever, I found a FAX machine (old tech I thought only the medical profession was still using) and instead FAXed my message to the FAX number also given on the form. I just got a reply, after two business days, that my part is on the way free of charge. Customer service!

 

By the way I replied to the nice lady to inform her of my difficulties contacting "mail@glow2be.de"; perhaps they will be able to fix the issue.