Error message 200 received when attempting to upload pictures

[bruceh]

Hello,

I am a recent new member of MSW. I had started a kit build log thread and had no problem uploading pictures from my phone. A few days ago, I started to receive "Error Message 200" Sorry, unknown server error. Unable to upload this file.

I started receiving the message after I had purchased a new iPhone. I have reviewed all the settings and they are correct meaning I am not transferring an HEIC(High Efficiency Image Capture Apple's default on all new phone) image but a JPG image. I have been uploading pictures for years and have never run into this problem before. Can anyone advise if I am doing something incorrectly or additional settings need to be modified?

Note, I transfer the picture from my phone to an email to myself and save from the email to a file resident on my PC. I then upload from my PC to MSW website. That is the procedure I used with no problem. I am unable to upload pictures from my new phone using the same procedure.

Thank you,

bruceh

[James H]

This is a difficult one that has hit us a couple of times over the years, and just seems to clear up. 

 

Please check this topic:

 

 

[palmerit]

You could try rebooting your iPhone. You could also try using a different browser (e.g., Chrome instead of Safari or vice-versa). Don’t know if those might work, but worth a try for something simple. 

[Knocklouder]

This happen to me last year, I changed my browser and no problems since.

Bob  M   

[bruceh]

Thank you all for your suggestions. The problem has been resolved. I am going to explain how the problem was resolved.

The problem: 

Purchased new iPhone would not upload pictures to this site. Received message stating: Error Code 200 Sorry, unknown server error occurred when uploading this file'.

Solution.

All new iPhones cameras are formatted in HEIC mode (High Efficiency Image Capture). This is a compression feature which Apple uses to reduce storage demand on iCloud servers. This feature should be turned off and the camera switched to Compatibility mode. This is very simple and is done by going to:

Settings, Camera, Formats, tap on Formats, and tap on Most Compatible. Then and, most importantly, back out of Settings and reboot your phone.

I had tried everything else and had forgotten the simplest of all rebooting your phone or device to make sure the changes are applied.

 

 

[bruceh]

I should also comment that I was able to use Microsoft's "Snip Tool" to insert an image into the post before having rebooted my phone. 

 

Ok, I should mention that there is a further problem. The two images below will not load to my build thread file. But they will load here. Thinking that the problem was solved, I still get the error 200 message in my build log file. This would indicate to me that there is something corrupt in the build log file or the possibly the server is treating the images as spam in the build log thread.

Edited 4 hours ago by bruceh