Heller Royal Louis 1/200 by Robert Taylor

[Robert Taylor]

Hi  Everyone 

 

I am looking for a bit of advice, help or spare part if possible. 

 

I have not long purchased this model 2 weeks ago from Model Hobbies shop on ebay.

To my dismay when I opened the Brand New  kit up I was confronted with 2 left hand side Hulls and obviously No Right hand side Hull, so obviously I cannot build this model.

Someone on an Fb page suggested  a half build and mount it in a frame, but that doesn't impress me, when you buy a kit for £40+ you expect it to have all the parts especially the Hulls and be able to build it relatively trouble free.

 

I have contacted the seller to which he replied he would contact their Heller distributor to request the new part needed, which I was happy with. 

 

But since i have had no further feedback from him i have emailed him twice to see if there is any information or follow up to the Heller distributors answer or position on this, to which worryingly I have had no reply no from the seller.

I have also emailed Heller themselves regards this to which I have not had a reply either.

 

Has anyone else had a problem like this from this seller or Heller themselves ? 

 

I have enclosed 2 photos of the kit when I opened it.

 

Regards

Robert.

Edited May 4, 2020 by Robert Taylor

[ccoyle]

Well, two left sides is definitely a downer. With all the lock-down stuff going on these days, it's possible that the company may be short-staffed in the customer service department. 

[Fright]

Wow! That is a real setback. I also noticed that the tip on one of the pieces is missing as well or does one side still have part of the sprue on? Regardless, I'm sorry you are having this issue.

[Ian_Grant]

iRobert, It's been a long time since you asked about this. Lest you gave up and set the box aside, you CAN get Heller replacement parts. I just explained how in another forum post. See below. And you are the second person I've seen with this problem in a Heller kit.