Ancre - No Reply

[No Idea]

Hi All

 

Is Ancre responding to any messages on their website - I've sent them 2 messages via their website over the past few months and never received a reply.

 

Has anyone else had this problem or just me?  I want to order a new monograph but I would like some extra plates for the axial parts and frames for accuracy.  Its seems as though they are not receiving the messages sent.  

 

Let me know as I have also checked my junk mail just in case

 

Thanks Mark

[tkay11]

Have you used <ancre.edition@gmail.com>?

 

Tony

 

Edited September 13, 2024 by tkay11

[No Idea]

9 hours ago, tkay11 said:

Have you used <ancre.edition@gmail.com>?

 

Tony

 

Thanks Tony I’ll give that a go 👍

[KLarsen]

I've emailed them on a few occasions and they often take a long time in replying.

Did you at least receive an automatic reply when you sent your email?

[No Idea]

Hi yes I did receive an automatic reply  - I sent the first message to them about a month ago hence my post.  They have always replied in the past but I am going to try the email address that Tony supplied.

[No Idea]

Tried again and tried Tony's email address and yet again no reply - I'm not sure how to progress this now.  I have spent years building my ship which is not yet complete and now I am weary of ordering again for my next build when I cannot get any response.  Any advise at this point would be welcome.

[G. Delacroix]

Hello Mark

 

I will have the opportunity to meet Didier Berti (the boss of ANCRE) on October 19 and 20 at the Evian exhibition. I will talk to him about your problem.
If you want to detail your request here or in PM, I can inform him more precisely.

 

GD

[No Idea]

Hi Gerard

 

Thank you very much for your offer as I have emailed them separately with the email address given above but heard nothing in reply. I will forward you the email that I sent to them.  They may have a technical issue that they are unaware of.

 

Thanks again Mark

[No Idea]

Sorry all I should have replied sooner.  I would like to thank Gerard as I have now been contacted by Ancre and they have been very helpful.  I guess we are all busy people but Ancre have really stepped up for me and I cannot thank them enough.  A very unique and niche company that supply the very best monographs.  Cheers Ancre