mrcc Posted July 18, 2022 #1 Posted July 18, 2022 Having trouble getting ahold of Radimir of HisModels… I confirmed a custom sail order in early June and was told via email that he was on holidays for the month. I emailed HisModels at 5 weeks without a reply and emailed again last week at 6 weeks without a reply. Anyone else having trouble with HisModel? Want to give everyone the benefit of doubt, but starting to get frustrated. Canute, mtdoramike, lmagna and 2 others 1 3 1 Julian Current: Mamoli - Friesland Billing Boats - Dutch Sperwer Finished: Billing Boats - Bluenose Mamoli - Santa Maria On Hold: Caldercraft - Bomb Vessel Granado
lmagna Posted July 18, 2022 #2 Posted July 18, 2022 Not historically like him. Hope it is just some glitch and not something really serious. mtaylor, BenD, mtdoramike and 2 others 5 Lou Build logs: Colonial sloop Providence 1/48th scale kit bashed from AL Independence Currant builds: Constructo Brigantine Sentinel (Union) (On hold) Minicraft 1/350 Titanic (For the Admiral) 1/350 Heavy Cruiser USS Houston (Resin) Currant research/scratchbuild: Schooner USS Lanikai/Hermes Non ship build log: 1/35th UH-1H Huey
mrcc Posted July 20, 2022 Author #3 Posted July 20, 2022 (edited) Pleased to say, Radimir has sent me an email that the sails are on their way. He has communicated that he had problems with a machine that transfers images to the cloth. He reports that he had to purchase a new machine. You always wonder when someone goes “dark” if it is health problems or what. I will take pictures of the sails when received and present them on my build log of Santa Maria. Anyways, all good! Edited July 20, 2022 by mrcc Dave_E, thibaultron, BenD and 5 others 6 2 Julian Current: Mamoli - Friesland Billing Boats - Dutch Sperwer Finished: Billing Boats - Bluenose Mamoli - Santa Maria On Hold: Caldercraft - Bomb Vessel Granado
lmagna Posted July 21, 2022 #4 Posted July 21, 2022 (edited) Good to hear that he is well and all is functioning again. I think you will be happy with what you get. Edited July 21, 2022 by lmagna Canute, mtaylor and thibaultron 3 Lou Build logs: Colonial sloop Providence 1/48th scale kit bashed from AL Independence Currant builds: Constructo Brigantine Sentinel (Union) (On hold) Minicraft 1/350 Titanic (For the Admiral) 1/350 Heavy Cruiser USS Houston (Resin) Currant research/scratchbuild: Schooner USS Lanikai/Hermes Non ship build log: 1/35th UH-1H Huey
mtdoramike Posted July 21, 2022 #5 Posted July 21, 2022 21 hours ago, mrcc said: Pleased to say, Radimir has sent me an email that the sails are on their way. He has communicated that he had problems with a machine that transfers images to the cloth. He reports that he had to purchase a new machine. You always wonder when someone goes “dark” if it is health problems or what. I will take pictures of the sails when received and present them on my build log of Santa Maria. Anyways, all good! I'm happy that you finally received a satisfactory result from this company, which I think is great, but it seems the elephant in the room has been missed. To me, the elephant is that pesky little issue of lack of communication on the companies part, which is usually a problem for businesses that wind up going out of business. A quick and simple email to clients that requested sails to be made making them aware of his issue with the machine. JohnLea, thibaultron, BenD and 2 others 5
mrcc Posted July 21, 2022 Author #6 Posted July 21, 2022 I agree… Communication is so critical, whether in business or in personal affairs. The challenge in web based business and email communications is that these issues happen more frequently than they should. In my world, face to face communication is the norm, and there is no room for error. mtdoramike, mtaylor, Canute and 1 other 3 1 Julian Current: Mamoli - Friesland Billing Boats - Dutch Sperwer Finished: Billing Boats - Bluenose Mamoli - Santa Maria On Hold: Caldercraft - Bomb Vessel Granado
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