gregory-boyington Posted December 21, 2023 Share #1 Posted December 21, 2023 Hi folks This year I used the Black Friday for ordering two books from Seawatch Books. They were shipped immediately - but never delivered until today! Shipping address was in Germany and the shipment was done via FedEx. It took four days to bring the package to Germany. FedEx send me an invoice for toll and taxes which was immediately payed by me. The last entry of the Tracking path was that the package was given to a third party for delivery - then the track is lost! I wrote several emails to Seawatch Books AND to FedEx but both(!) never answered. So, the question is, am I the only one person who happened to it or are there other customers with similar probems? And why doesn´t Seawatch Books and FedEx answer on my requests? Can anybody help? Quote Link to comment Share on other sites More sharing options...
ccoyle Posted December 21, 2023 Share #2 Posted December 21, 2023 I can't speak for Seawatch regarding their email response, but once the shipper picks up the package, any delay(s) are their responsibility, not Seawatch's. Canute, mtaylor and Ryland Craze 3 Quote Chris Coyle Greer, South Carolina When you have to shoot, shoot. Don't talk. - Tuco Current builds: Brigantine Phoenix, Hawker Hurricane Link to comment Share on other sites More sharing options...
Toolmaker Posted December 21, 2023 Share #3 Posted December 21, 2023 I have also ordered books from Seawatch which arrived. Mine only took 2 weeks and not 4 like yours did but mine were not caught up in the Christmas Post, as I ordered them in the summer. I’m not sure what you want help with? Ryland Craze, mtaylor and Canute 3 Quote Link to comment Share on other sites More sharing options...
KBo Posted December 22, 2023 Share #4 Posted December 22, 2023 My book ordered from Seawatch in the sale arrived promptly in the UK- about two weeks. I think post around the world is rather random at the moment. Ryland Craze, mtaylor and Canute 3 Quote Link to comment Share on other sites More sharing options...
mtaylor Posted December 23, 2023 Share #5 Posted December 23, 2023 On 12/21/2023 at 6:36 AM, gregory-boyington said: Can anybody help? Help with what since you say you recieved them? I am hearing it is taking longer to deliver to some countries from the US but not sure why. Ryland Craze, Canute and uss frolick 3 Quote Mark "The shipwright is slow, but the wood is patient." - me Current Build: Past Builds: La Belle Poule 1765 - French Frigate from ANCRE plans - ON HOLD Triton Cross-Section NRG Hallf Hull Planking Kit HMS Sphinx 1775 - Vanguard Models - 1:64 Non-Ship Model: On hold, maybe forever: CH-53 Sikorsky - 1:48 - Revell - Completed Licorne - 1755 from Hahn Plans (Scratch) Version 2.0 (Abandoned) Link to comment Share on other sites More sharing options...
gregory-boyington Posted December 29, 2023 Author Share #6 Posted December 29, 2023 On 12/23/2023 at 1:07 AM, mtaylor said: Help with what since you say you recieved them? I am hearing it is taking longer to deliver to some countries from the US but not sure why. Seems that the problem is that FedEx works with Third Parties. The Package arrived Cologne at 30th November and was handled to a "trusted partner", whatever that mean. Then nothing happened anymore so I think the package is lost. Ryland Craze and mtaylor 2 Quote Link to comment Share on other sites More sharing options...
Lieste Posted January 1 Share #7 Posted January 1 I think your initial phrasing was confusing. If I am understanding your intent correctly, even today the package remains undelivered... while the implication of the wording in the first post was the package had been delivered on that day... mtaylor 1 Quote Link to comment Share on other sites More sharing options...
Toolmaker Posted January 2 Share #8 Posted January 2 I must apologise for my initial answer as I believed you had received the books but were complaining about the time taken for them to be delivered. It was lost in translation. I think you must try to contact Seawatch and follow the advice they offer. Hopefully it will be fixed to your satisfaction. mtaylor and Ryland Craze 2 Quote Link to comment Share on other sites More sharing options...
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