about SeaWatchBooks

[s.v.atanasov]

Hi i make order in this site to book combo, but one of the books is not this that i order. I send emails, ring to the phone but no one answer. Did someone have idea how to make connection with them ? Did someone have problem like this ? I just want the book that i order, that book that i receive is not useful for me. 

[amateur]

I don't have any connections with them i only know that it is a small (one person) firm. That might explain the difficulty to get to them.

 

Jan

[ccoyle]

What Jan said - they're a small business. Keep trying. You'll get hold of someone eventually.

[Blue Ensign]

I have made several purchases from Seawatch, and they do supply some unique and beautiful books.

I appreciate they are a small business but there are a couple of things they could do to improve their internet  procedures that would bring them into line with how most other internet sale businesses operate.

The first is an order acknowledgement.
In my experience once an order has been placed and paid for the buyer is left in limbo  as to whether the order has gone through, and it would be re-assuring to have an order reference  number to refer to.

The second is a dispatch notification.

The buyer has no idea when the order has been sent, and in the case of my last order I waited several weeks before contacting  Seawatch by email  querying the non receipt.
After repeat emails requesting  confirmation I was told I should have received  the book "by now"
Seawatch  then instigated a tracking search and advised me of a delivery date, which was fulfilled.

All this sort of thing tends to give rise to feelings of uncertainty, particularly as the books tend to be of high value, and these two simple steps could relieve a lot of it and improve the buying experience.

 

B.E.

[mtaylor]

You might also try PM'ing BobF as he's the SeawatchBooks guy.

[s.v.atanasov]

Thank you all I make connection with them today ! Will let you know what happened next .

[s.v.atanasov]

Hi all I want to say , that i make connection and receive my books for about a week. I'm very happy. Thank you for calming words. People from SeaWatch Books take their responsible and fill my order correct.