cdogg Posted February 21, 2014 Share #1 Posted February 21, 2014 Hey everyone, I always like to provide info on customer service from our favorites kits. I recently moved and somehow lost my instruction book for my Corel Scotland kit. After about a week of searching, I contacted Corel the other night and told them my dilemma, mainly that I had everything but the instruction book and if I could get a replacement. No later than the next afternoon I got an email from Corel asking for my address and that they were going to ship me a new instruction book! Even better, I found it this morning, so I thanked Corel and now can get back to build log on MSW. So, hope this provides some positive insight for those interested in Corel kits! mtaylor, Martin W, Ponto and 1 other 4 Quote Casey "I drank what?" - Socrates Current Builds: Corel Scotland Baltic Ketch 1775 AL Mare Nostrum 1/570 RMS Titanic - Revell Plastic Model Kit Finished Builds: Midwest The Dinghy Midwest Chesapeake Bay Flattie Midwest Muscongus Bay Lobster Smack Future Builds: Mamoli Golden Hind Mamoli Black Prince AL Swift Link to comment Share on other sites More sharing options...
puckotred Posted February 21, 2014 Share #2 Posted February 21, 2014 I'll repeat what I wrote in a different thread. My experience is : I bought a partly built kit by Corel. Previous owner/builder left a note in the box saying that some strips of "flexible" planks where missing at purchase. I sent a e-mail to Corel, explaining this was a "second hand" kit and what the previous owner said. The next day They awnsered my e-mail and the parts arrived in my mailbox after a week or so. Excellent service CAd My Fingers, cdogg and Martin W 3 Quote Mr. Pucko Building: Royal Caroline - Panart Nuestra Senora del Pilar - Occre Bounty - Occre Titanic - Amati Endeavour - AL Santissima Trinidad cross section - Occre Link to comment Share on other sites More sharing options...
themadchemist Posted February 21, 2014 Share #3 Posted February 21, 2014 Is good to hear the good with the bad. The MSW community forum is as much a tool as a #11 blade and sandpaper. MSW helps get the word out of what companies are doing correctly and poorly. Its really our only place to speak out and help others know what to expect. I think I'll now go to the tool forum and pass on the excellent customer service I recently received from HS Walsh. It's as important the exhort the positives as the negatives. Thanks for sharing your experience CAd My Fingers and Martin W 2 Quote Link to comment Share on other sites More sharing options...
seahawk1 Posted February 22, 2014 Share #4 Posted February 22, 2014 Even though I posted this in my WVH thread, i will say again I cannot be more pleased with Corel's customer service. In no way were they obligated to replace my gun carriages due to me having a very old kit. Not only did they send all new carriages, but added a note that anything else I need due to the age of the kit, just let them know and it will be sent immediately. Can't ask for more than this. Michael Martin W 1 Quote We're surrounded, that means we can attack in any direction. CURRENT BUILD COREL WAPPEN VON HAMBURG 1/50 ON THE SHELF OCCRE NUESTRA SENORA del PILAR 1/46 Link to comment Share on other sites More sharing options...
Eugenio Treviño Posted October 26, 2020 Share #5 Posted October 26, 2020 I have just experienced the same great customer service from Corel with a similar situation as the one described by dogged almost 7 years ago. Got by email the instructions booklet. Best regards to all! Landlubber Mike, mtaylor and Gregory 3 Quote Link to comment Share on other sites More sharing options...
Landlubber Mike Posted October 26, 2020 Share #6 Posted October 26, 2020 (edited) When I was working on the Corel Unicorn, I was considering converting it to the Lyme which had add an extra gun port per the NMM plans. To line the gun ports, the kit included brass rings. I was short one ring on each side so asked Corel if I could purchase an extra pair. I received an immediate response and received the extra rings (I believe they gave me a full set) at no charge. I was incredibly touched by their kindness and service, so highly recommend them. Edited October 26, 2020 by Landlubber Mike Rik Thistle, Eugenio Treviño and mtaylor 3 Quote Mike Current Wooden builds: Amati/Victory Pegasus MS Charles W. Morgan Euromodel La Renommèe Plastic builds: SB2U-1 Vindicator 1/48 Five Star Yaeyama 1/700 Pit Road Asashio and Akashi 1/700 diorama Walrus 1/48 and Albatross 1/700 Special Hobby Buffalo 1/32 Eduard Sikorsky JRS-1 1/72 IJN Notoro 1/700 Akitsu Maru 1/700 Completed builds : Caldercraft Brig Badger Amati Hannah - Ship in Bottle Pit Road Hatsuzakura 1/700 Hasegawa Shimakaze 1:350 F4B-4 and P-6E 1/72 Accurate Miniatures F3F-1/F3F-2 1/48 Tamiya F4F-4 Wildcat built as FM-1 1/48 Special Hobby Buffalo 1/48 Citroen 2CV 1/24 - Airfix and Tamiya Entex Morgan 3-wheeler 1/16 Terminated build: HMS Lyme (based on Corel Unicorn) On the shelf: Euromodel Friedrich Wilhelm zu Pferde; Caldercraft Victory; too many plastic ship, plane and car kits Future potential scratch builds: HMS Lyme (from NMM plans); Le Gros Ventre (from Ancre monographs), Dutch ship from Ab Hoving book, HMS Sussex from McCardle book, Philadelphia gunboat (Smithsonian plans) Link to comment Share on other sites More sharing options...
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