RussR Posted February 21, 2020 Share #1 Posted February 21, 2020 I had goofed up some material on my model build. So I contacted John Garcia at Model Expo to get some replacement material. I offered to pay for it and the shipping but he said it wasn't necessary nor did he ask for proof of purchase. Thanks John. Model Expo is the best in my book. Russ MEDDO, Peter Bloemendaal, stanwill and 7 others 10 Quote "Peace is not something you wish for; It's something you make, Something you do, Something you are, And something you give away" by Robert Fulghum Link to comment Share on other sites More sharing options...
Duanelaker Posted February 21, 2020 Share #2 Posted February 21, 2020 You’re preaching to the choir...they are the best I’ve ever dealt with! mtaylor, Canute, RussR and 1 other 4 Quote David Builds in Progress: Phantom Pilot Boat - MS Completed Builds: Bounty Jolly Boat - AL Chesapeake Bay Crabbing Skiff - MW Grand Banks Dory - Bluejacket The Dinghy - MW Grand Banks Dory - MW 32 Pound Carronade - MS Skiff - MW Peterboro Canoe - MW On Hold: 18th-Century Merchantman Half-Hull - NRG Ponte Berlin - Corel Taurus Steam Towboat - MS Link to comment Share on other sites More sharing options...
dzerbato Posted February 25, 2020 Share #3 Posted February 25, 2020 Have to agree. Customer service is amazing. mtaylor and RussR 2 Quote Link to comment Share on other sites More sharing options...
pythagoras Posted February 25, 2020 Share #4 Posted February 25, 2020 I also agree. Replacement service was excellent, but only needed on a few of the twelve Model Expo kits I have built. Pythagoras (Tom) RussR and mtaylor 2 Quote Link to comment Share on other sites More sharing options...
Gregory Posted February 25, 2020 Share #5 Posted February 25, 2020 (edited) They are having a sale right now. Great discounts on some kits, and free domestic shipping for a $75 order.. $49 flat rate for international orders.. I have to resist.. Too many kits on the shelf.. Edited February 25, 2020 by Gregory mtaylor, VTHokiEE and RussR 3 Quote Luck is just another word for good preparation. —MICHAEL ROSE Current builds: Rattlesnake (Scratch From MS Plans On Hold: HMS Resolution ( AKA Ferrett ) In the Gallery: Yacht Mary, Gretel, French Cannon Link to comment Share on other sites More sharing options...
abelson Posted March 6, 2020 Share #6 Posted March 6, 2020 I find that Model Expo frequently overcharges for shipping when you order on-line. The flat rate is $9.95 regardless of what you order. I did discuss this with John Garcia and he said he can't check every on-line order. In fairness to John, he has credited my account several times for overcharging on shipping. I find that it is easier to order on-line than it is to call Model Expo - it's very rare that someone answers the call, and John doesn't always get back to you when you leave a voice mail message. mtaylor 1 Quote Steven E. Sylven Link to comment Share on other sites More sharing options...
Osmosis Posted March 6, 2020 Share #7 Posted March 6, 2020 Fortunately I live and work close enough that if I really need something I can make the trip down there and back in a slightly extended lunch hour. mtaylor 1 Quote Art Smith Current Build: E.M. White Guide Canoe - Canoe Model Kits, San Francisco Cross Section - Artesania Latina Completed: Peterboro Canoe - Midwest , Hobbyzone Organizers and Building Jigs, Guns of History Naval Smoothbore, 1st Build: Midwest Sakonnet Daysailer Link to comment Share on other sites More sharing options...
Gregory Posted March 6, 2020 Share #8 Posted March 6, 2020 (edited) If I recall, all my ModelExpo orders have come by USPS Priority mail. It looks like an 8oz package from Miami to Rhode Island is $8.45 When you figure shipping materials and time spent, $9.95 doesn't seem to be out of line. It sounds like John is being a real nice guy if he's giving you shipping credit.. Edited March 6, 2020 by Gregory mtaylor 1 Quote Luck is just another word for good preparation. —MICHAEL ROSE Current builds: Rattlesnake (Scratch From MS Plans On Hold: HMS Resolution ( AKA Ferrett ) In the Gallery: Yacht Mary, Gretel, French Cannon Link to comment Share on other sites More sharing options...
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